Customer Service Details
We can be contacted by phone or email to answer any questions or give advice before purchase. Please also use the following contact details if you need to return goods for any reason or have any queries relating to invoices or payments:
Telephone number and email - please
see the contact page.
Can be made by secure credit card transaction or by cheques made out to “The Green Stationery Company”. We can take payment by Visa, Mastercard, Solo, Delta and Switch.
Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
Your details will be stored on a computer according to the terms of the Data Protection Act 1984. We request your name and address to enable us to provide you with an efficient after-sales service, but we WILL NOT pass your name and address to ANY third parties.
All goods remain the property of this company until payment is made in full. We reserve the right to change any advertised price before you place an order. We also reserve the right to refuse to supply goods.
VAT is charged at the prevailing rate unless otherwise specified. VAT registration number
- see bottom of page. For deliveries within the EU, VAT is charged unless the customer provides us with a VAT number in writing. For deliveries outside the EU, including the Channel Islands, no VAT is charged as sales to non-EU countries are classed as exports and the customer is responsible for paying any relevant import duties.
Business Account Customers can also pay by electronic bank transfer, provided the transfer includes details of your customer account number or invoice number(s). To set up an account, the first order must be paid in full before dispatch. Thereafter, a 30 day payment facility will be available. To set up an account, please phone or email us with your full contact and company names, delivery details, and details of person responsible for making payments. Penalties of 2% per month plus admin costs will be charged on overdue accounts.
Delivery within Mainland UK, Excluding Highlands and Islands and Northern Ireland
Delivery is by Royal Mail or Carrier
Most orders are despatched within 48 hours of receipt of order, by next day carrier (Monday to Friday) or 1st class post (Monday to Saturday). Please try to ensure that someone is usually at the delivery address to accept the goods. If you are out when the goods are delivered you will be left a card giving you details of who to contact for re-delivery or collection from your local depot.
If goods are urgently required, please specify your deadline when placing your order. We can also arrange for next day deliveries through our carrier by a guaranteed time or for Saturday deliveries, for an additional charge. Please contact us for a quote.
|All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be notified by phone or email and you will be offered an alternative product or given a full refund.
Delivery for UK Highlands and Islands and Outside Mainland UK.
Extra charges may be applicable for deliveries not within Mainland UK, and including the following UK postcodes AB31-56, FK19-21,
GY, HS1-9, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE, KA27-28, KW1-3, KW5-17, PA20-24, PA26-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, TR21-TR25, ZE1-3. Please request quote for carriage, before placing your order.
Replacement of Faulty, Defective or Damaged Goods or Items Sent in Error
All goods are sent out in secure packaging, however they can be damaged if roughly handled during transit. Could you please open up and check goods shortly after receipt of delivery. We will replace goods damaged in transit, provided we are notified within 24 hours of delivery, either by phone
- see contact page. We will replace faulty or defective goods or items sent in error, provided we are notified within 7 days of delivery, either by phone or email.
We will let you know whether faulty, defective or damaged goods, or items sent in error, should be returned to us, either by yourself through your own carrier or Royal Mail, or if we are able to arrange collection through our carrier. All goods returned must be in their original product/sales packaging materials (if applicable), with a copy of your invoice, and must be securely packed within protective outer packaging material to minimise damage during return transit. Goods to be collected by our carrier need to be securely packed into one box (where possible). For faulty, defective or damaged goods, or goods sent in error, we will send a replacement within 14 days.
Recycled Coloured Paper: If you are not sure what colours you need and shade is important, please ask for a sample. We cannot exchange coloured paper because the colour is not as desired.
All recycled paper products, including envelopes, bags and packaging materials: Due to the nature of recycled fibres, there can be substantial colour variations with different batches of paper manufactured. We are unable to exchange or refund goods because the colour shade is not as desired. This does not affect your statutory rights.
Goods are not sold on a trial basis. We can be contacted by phone or email to answer any questions or give advice before purchase. It is therefore the responsibility of the customer to place a correct order.
If the customer cancels their order by email, prior to the goods being dispatched, they will have their payment returned within 48 hrs. If the customer cancels their order after goods have been dispatched, the refund will not be made until the goods have been returned to The Green Stationery Company, at the customer’s expense.
If you are not entirely satisfied with your purchase, you can return it within 7 days of the despatch date with a copy of your original invoice, providing it is unopened and received in good condition for re-sale. We will then refund the purchase price of the returned goods. You are responsible for ensuring safe delivery of the returned goods.
We reserve the right to amend these Terms and Conditions at any time.
These Terms and Conditions do not affect consumer statutory rights.